Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Company name (if applicable)

Non-Personal Information

We may also collect technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral sources

How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Provide embroidery, repair, and website design services.
• Respond to inquiries and customer support requests.
• Improve our website and customer experience.
• Send order confirmations and shipping updates.
• Communicate important service-related information.
• Prevent fraud and maintain website security.
• Comply with legal obligations.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Analyze website traffic.
• Improve website performance.
• Understand how visitors use our website.

You can disable cookies through your browser settings; however, some website features may not function properly.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable methods to safeguard your data, no online transmission or electronic storage method is completely secure.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

• Shipping and delivery providers
• Payment processing services
• Website hosting providers
• Technical support partners
• Legal authorities when required by law

These third parties are only permitted to use your information for the services they provide on our behalf.

Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store your complete credit or debit card information on our servers.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Email Communications

If you contact us or subscribe to our updates, we may use your email address to:

• Respond to your inquiries.
• Send order confirmations.
• Provide shipping notifications.
• Share important service updates.
• Send promotional communications (only where permitted).

You may unsubscribe from promotional emails at any time.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders.
• Provide our services.
• Meet legal and accounting requirements.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Request deletion of your personal data.
• Withdraw consent where applicable.
• Object to certain data processing activities.

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

SMS Designs FM

• Phone: 346-545-1518
• Email: smsdesignsfm@gmail.com
• Address: Cypress, Texas, USA

We are happy to answer any questions regarding your privacy and personal information.

Last Updated: July 27, 2026