Product Warranty

Many of the products we sell are covered by a manufacturer’s warranty. Warranty coverage varies depending on the product and brand.

Warranty may apply to:

• Computers and laptops
• Computer components
• Computer accessories
• Selected electronic devices

The warranty period and coverage will be provided at the time of purchase where applicable.

What’s Covered Under Warranty?

A valid warranty generally covers manufacturing defects and hardware failures that occur during normal use.

Examples may include:

• Manufacturing defects
• Faulty hardware components
• Product malfunctions not caused by accidental damage or misuse

Warranty service may include repair, replacement, or other remedies determined by the manufacturer or SMS Designs FM.

What’s Not Covered?

The warranty does not cover damage resulting from:

• Accidental damage
• Misuse or neglect
• Unauthorized repairs or modifications
• Water or liquid damage
• Physical damage caused by drops or impact
• Normal wear and tear
• Software issues caused by viruses or third-party applications

Products showing signs of misuse or unauthorized modifications may not qualify for warranty service.

Custom Products

Custom-made and personalized products, including embroidered apparel and custom-built computer systems, are produced according to your specifications.

For this reason:

• Custom orders cannot be returned due to a change of mind.
• Returns or replacements are only available if the product is defective or an error occurred during production.
• Customers are responsible for reviewing and approving designs before production begins.

Return Eligibility

Eligible products may be returned within 7 days of purchase or delivery, provided they:

• Are unused and in their original condition.
• Include all original packaging, accessories, manuals, and documentation.
• Are accompanied by proof of purchase.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom embroidered products
• Personalized items
• Custom-built computers
• Website design and digital services
• Software or downloadable products
• Gift cards
• Clearance or final sale items

Defective or Damaged Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

When contacting us, please include:

• Your order number
• A description of the issue
• Photos showing the damage or defect

Our team will review your request and determine the most appropriate solution, which may include a repair, replacement, or refund where applicable.

Repair Warranty

Repairs performed by SMS Designs FM are completed with care and attention to quality.

If you experience the same issue shortly after a repair, please contact us. Our technicians will inspect the device and determine whether additional warranty service applies.

Warranty coverage for repairs may vary depending on the type of repair performed.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method.

Please note that processing times may vary depending on your financial institution.

Exchanges

We will gladly exchange products that are:

• Damaged upon arrival
• Defective
• Incorrectly supplied

Exchange requests are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was shipped.
• The item arrived damaged.
• The product is confirmed to be defective.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of packages sent without tracking.

How to Request a Warranty Claim or Return

To request warranty service or initiate a return, please contact our customer support team with:

• Your name and contact information
• Order number or proof of purchase
• Product details
• A description of the issue
• Photos, if applicable

Our team will guide you through the next steps and work to resolve your request as quickly as possible.

Contact Us

If you have any questions regarding our Warranty & Returns Policy, we’re here to help.

SMS Designs FM

• Phone: 346-545-1518
• Email: smsdesignsfm@gmail.com
• Address: Cypress, Texas, USA

We appreciate your trust in SMS Designs FM and are committed to providing quality products, reliable service, and customer support you can depend on.