How Can We Help?

Our support team is available to assist you with a wide range of products and services, including:

• Product inquiries and recommendations
• Order status and shipping updates
• Computer and laptop support
• Repair service requests
• Custom embroidery orders
• Website design consultations
• Warranty and return assistance
• General customer support

Product Support

Need help with a product you’ve purchased?

Our team can assist you with:

• Product setup and basic guidance
• Product compatibility questions
• Hardware recommendations
• Warranty information
• Troubleshooting common issues

If you’re unsure which product is right for your needs, we’ll be happy to help you choose the best solution.

Computer Repair Support

Experiencing issues with your desktop or laptop?

We provide assistance for:

• Hardware diagnostics
• Performance issues
• Component upgrades
• Replacement parts
• General computer repairs

If your device requires inspection, please contact us to arrange a repair or diagnostic service.

Custom Embroidery Support

Need assistance with a custom embroidery project?

Our team can help you with:

• Logo and artwork preparation
• Product selection
• Bulk order inquiries
• Design approval
• Production timelines
• Order updates

We’re committed to ensuring your custom order meets your expectations.

Website Design Support

Whether you’re starting a new project or need help with an existing website, our team can assist with:

• New website consultations
• Website redesigns
• Business websites
• eCommerce solutions
• Website updates and maintenance
• Technical support

We’ll work closely with you to ensure your website meets your business goals.

Order Support

Need information about your order?

We can help with:

• Order confirmation
• Processing updates
• Shipping information
• Tracking assistance
• Delivery inquiries
• Order modifications (before processing)

Please have your order number available when contacting our support team.

Warranty & Returns Support

If you’re experiencing an issue with a product or need to initiate a return, our support team can guide you through the process.

We can assist with:

• Warranty claims
• Return requests
• Product exchanges
• Refund status
• Damaged or defective products

Please refer to our Warranty & Returns page for complete policy details.

Frequently Asked Questions

Before contacting us, you may find the answer in our Frequently Asked Questions.

Common topics include:

• Bulk embroidery orders
• Computer recommendations
• Repair services
• Website design
• Shipping information
• Warranty coverage

Contact Our Support Team

If you need further assistance, we’re here to help.

Phone
346-545-1518

Email
smsdesignsfm@gmail.com

Business Hours
Mon – Sat: 9:00 AM – 6:00 PM
Sunday: Closed

Response Times

We strive to respond to all customer inquiries as quickly as possible.

• Phone inquiries: During business hours
• Email inquiries: Within 1–2 business days
• Website contact form: Within 1–2 business days

Response times may vary during holidays or periods of high demand.

Need Immediate Assistance?

If your request is urgent or you require immediate support, please contact us directly by phone during our business hours. Our team will do their best to assist you as quickly as possible.

We appreciate your trust in SMS Designs FM and look forward to providing you with reliable products, professional services, and exceptional customer support.