Order Processing

All orders are processed during our regular business hours. Processing times may vary depending on the type of product or service purchased.

Standard products are typically processed within 1–3 business days, while custom embroidery orders, custom-built computers, and website-related services may require additional processing time.

If there is any unexpected delay, our team will notify you as soon as possible.

Shipping Methods

We offer reliable shipping options to ensure your order reaches you safely.

Available shipping methods may include:

• Standard Shipping
• Express Shipping (where available)
• Local Pickup (if applicable)

The available shipping options will be displayed during checkout.

Shipping Coverage

We currently ship to eligible locations within our service area.

If you are unsure whether we deliver to your location, please contact our team before placing your order.

International shipping may not be available for all products.

Shipping Costs

Shipping charges are calculated based on several factors, including:

• Delivery location
• Package size and weight
• Shipping method selected
• Order value

Your shipping cost will be calculated and displayed during checkout before your order is confirmed.

Delivery Time

Estimated delivery times begin after your order has been processed.

Delivery times may vary depending on:

• Your location
• Product availability
• Shipping carrier schedules
• Public holidays
• Weather conditions

While we strive to meet estimated delivery dates, delays beyond our control may occasionally occur.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation along with tracking information, where available.

You can use the provided tracking number to monitor the progress of your shipment.

If you have not received tracking information within a reasonable time, please contact our customer support team.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

SMS Designs FM is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address after placing an order, please contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

Damaged or Missing Shipments

Please inspect your order upon delivery.

If your package arrives damaged, incomplete, or appears to have been lost during transit, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of any damaged items or packaging (if applicable)
• A brief description of the issue

We will work with you to investigate the matter and determine the most appropriate solution.

Custom Orders

Custom embroidery products, personalized items, and custom-built computers may require additional production time before shipment.

Estimated completion and shipping times will be communicated during the ordering process.

Delivery Delays

Although we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays
• Public holidays
• High seasonal demand
• Unexpected supply chain disruptions

We appreciate your patience should any unforeseen delays occur.

Shipping Restrictions

Certain products may have shipping restrictions based on size, weight, destination, or local regulations.

If a product cannot be shipped to your location, our team will contact you to discuss alternative options.

Need Assistance?

If you have any questions regarding shipping, delivery, or the status of your order, our team is happy to assist you.

SMS Designs FM

• Phone: 346-545-1518
• Email: smsdesignsfm@gmail.com
• Address: Cypress, Texas, USA

We appreciate your trust in SMS Designs FM and look forward to serving you with reliable products and dependable service.